天才一秒记住【爱看书】地址：https://www.aksss.org
●Telephoips
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Goodforbusiness，whilegreatmannerssetyouapart.Ifyou’reunderpressureorinahurry，it’seasytuarddownahebasics.Butifyoutakeadeepbreathbeforeyouannersactuallygetyoutheexpegresultsyouwant—faster.Here’sanoutliipstobrushuponyourphonemannersayle.
■Phy
&hecallasifitwereafaeeting—haveapurpose，andanagenda.
&you’lldoifsomeoherthanthepers.Wouldyotovoice-mail，callbacklaterorleaveamessage?
◇Ifyou’reonascheduledcall，beatyourdeskattheappoiime.
&hehepeoplewhoahephohenumbersyoucallmostfrequently.Speakpleasantlyahem，andifyoutalktothemveryfrequehemacardorpresehdayorovertheholidays.
■Do’sandDon’ts
◇Don’ttypeorshufflepaperswhehephosuggeststhatyou’rehecallerheartedly.
◇Ifyouhavetoputthephonedown，doitgentlytospareyourcaller’sear.
◇Keepyourmouthoutoffood，gum，dyhdrohereceiveramplifiesy.
◇Ifyouhavetocoughorsurnyourheadandouth—andthereceiver.
&lyintothere’tburyitinyourneckorshoulder.
◇Ifyoudialthewrongnumber，explainyourselfahephonenumbersoyoudohe’thangup;that’sjustrude.
◇onthebaoisewhentakingacall.Televisions，radios，aerbingsandbleepsbedistragoverthephone.
■TakingMessages
&hedateahecall.
&hephonenumber，ameande.
◇Ihemessage，soifthepersohemessagehasaioactyou.
&statementaboutthecaller’spurpose.
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