天才一秒记住【爱看书】地址:https://www.aksss.org
●Telephoips
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Goodforbusiness,whilegreatmannerssetyouapart.Ifyou’reunderpressureorinahurry,it’seasytuarddownahebasics.Butifyoutakeadeepbreathbeforeyouannersactuallygetyoutheexpegresultsyouwant—faster.Here’sanoutliipstobrushuponyourphonemannersayle.
■Phy
&hecallasifitwereafaeeting—haveapurpose,andanagenda.
&you’lldoifsomeoherthanthepers.Wouldyotovoice-mail,callbacklaterorleaveamessage?
◇Ifyou’reonascheduledcall,beatyourdeskattheappoiime.
&hehepeoplewhoahephohenumbersyoucallmostfrequently.Speakpleasantlyahem,andifyoutalktothemveryfrequehemacardorpresehdayorovertheholidays.
■Do’sandDon’ts
◇Don’ttypeorshufflepaperswhehephosuggeststhatyou’rehecallerheartedly.
◇Ifyouhavetoputthephonedown,doitgentlytospareyourcaller’sear.
◇Keepyourmouthoutoffood,gum,dyhdrohereceiveramplifiesy.
◇Ifyouhavetocoughorsurnyourheadandouth—andthereceiver.
&lyintothere’tburyitinyourneckorshoulder.
◇Ifyoudialthewrongnumber,explainyourselfahephonenumbersoyoudohe’thangup;that’sjustrude.
◇onthebaoisewhentakingacall.Televisions,radios,aerbingsandbleepsbedistragoverthephone.
■TakingMessages
&hedateahecall.
&hephonenumber,ameande.
◇Ihemessage,soifthepersohemessagehasaioactyou.
&statementaboutthecaller’spurpose.
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